Night Receptionist

We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Night Receptionist.

As a Night Receptionist you would be giving you full support, London front office team by providing excellent customer service, always going the extra mile for your guest, and technically producing high-quality work connected with the following responsibilities:

• Ensuring that all guests have received an efficient and friendly check-in, rooming and check out procedures.
• Responding to all guest queries and being proactive in your approach.
• Dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary.
• Ensuring that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager.
• Maintaining an excellent standard of computer input in accordance with departmental standards.

Key requirements for the Night Receptionist role are as follows:

• Previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment
• Excellent customer service skills
• Great attention to detail
• Ability to work under pressure
• Immaculate personal presentation
• Previous experience of Opera PMS system is an advantage