CRM Manager

• Responsibility for regional indicators and preparation of a quarterly plan

• Formation of project goals in terms of CRM in the long term
• Create a communication strategy and execute casino promotions/ campaigns;
• User segmentation; - Implement new chains and optimize the current ones;
• Set up tasks for designers, analysts, copywriters, operations team; 

• Grow CRM and Retention metrics;
• Carry out ad-hoc project tasks according to business needs;
• Prepare work results reports

 

• 2-3+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
• Experience in building communication flows using various communication channels.
• Proactive & Initiative: You take charge and are ready to lead projects to successful completion
• Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
• Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
• Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
• Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
• Adaptable: You quickly respond to market changes and are ready for new challenges
• Market Analyst: You research trends and competitors to refine CRM strategies and products
• English: Intermediate or higher  

We offer: 

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage 
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance, dental coverage