IT Support Engineer

Description

Responsibilities

Provide level I and II support for company’s SaaS solutions

Provide level I and II support for SharePoint, Dynamics CRM and NAV.

Work directly with customers and employees to resolve issues and incidents

Be responsible or onboarding new employees and configuring laptops/PC for use in O365 environment

Document network processes, procedures, and practices

Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages

BA/BS Degree in a related technology field or equivalent experience

3+ years of extensive working experience in IT support role

Knowledge and experience installing and configuring Windows 10

Prior experience and functional knowledge of Dynamics CRM and SharePoint

Excellent verbal and written communications skills

Must be capable of independent self-direction

Nice to haves

Office 365 experience

Microsoft SQL experience

Microsoft Dynamics NAV functional experience

All your information will be kept confidential according to EEO guidelines.