Entry Level Customer Service Representative

We are hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Tucson, Arizona. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

• Work in our call center, wear a headset, and talk to customers who call you over the phone.
• Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
• Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

You're qualified if you

• Are at least 18 years old.
• Have a high school diploma or GED.
• Are legally eligible to work in the United States.
• Can use a computer and navigate the web.
• Have a naturally positive attitude.
• Love to help people.
• Are ready to be part of a team and contribute to Afni's success.
• Can pass a criminal background check.

Our Global Family

We hire interesting, passionate, and diverse people in the United States and the Philippines. There are about 6,000 of us and we come from different countries, cultures, and backgrounds. Our individual differences makes working here interesting and makes us a strong company. Our collective passion for helping people and creating exceptional customer experiences is what brings us together. We’ve been at it since 1936 and thrive in an ever-changing world by staying eager to innovate and trying new things.

When you join Afni, we will:

• Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
• Start you off with an hourly pay, above the minimum wage.
• Give you ways to earn more every single month through bonus and incentives.
• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
• Offer you the benefits you'd expect, plus some surprise perks you'll love.