IT Support Specialist

Job Description:

• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use Law Enforcement systems.
• Assist users through problem solving steps
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software, hardware, operating systems and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Test software and hardware for troubleshooting and problem resolution.
• Makes appropriate use of reference publications and diagnostic aids in resolving
• technical problems.
• Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Assist personnel from law enforcement agencies in troubleshooting problems with their various terminals, computers and systems.
• Work effectively with diverse customer and colleague groups.
• Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, which requires fingerprinting and criminal background investigation.

• Must have a valid Driver’s License
• Experience with Microsoft Active Directory
• Experience with RSA SecuID token administration
• Experience with Crystal Reports or other report writing tools
• Knowledge of Remote device management
• Knowledge of Mobile device configuration and wireless infrastructure
• Experience with Computer operating systems, equipment, peripherals, and application

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com