Helpdesk Support-Tier 1 (Multiple positions)

Helpdesk Support-Tier 1 (Multiple positions)

Washington, DC

12 months+

Skill Required:

Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.

Demonstrated expertise in Microsoft operating systems.

A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)

An aptitude for providing positive customer service.

Experience within an Information Technology Helpdesk/Call Center environment.

Good communications, problem solving and technical writing skills.

An in-depth knowledge of relevant operating systems, applications, printers and other hardware

preferred.

Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and

holidays Displays courtesy and sensitivity

Manages difficult or emotional customer situations well

Meets commitments

Responds promptly to customer needs Solicits customer feedback to improve service

Use internal knowledgebase on every interaction

Provide knowledgebase content on a weekly basis

A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)

EOE/M/F/D/V