Application Support Consultant

The individual in this position must have excellent troubleshooting ability, problem solving and analytical skills.  The individual in this position must work closely with our business partners, as well as other IT department members.  It will be imperative for the person on this role to quickly gain the confidence and respect of our business partners by demonstrating an in-depth understanding of the applications within our application portfolio.

Experience with SQL Server 2012 Expertise and experience in the following application platforms:  VB.net, SSIS, SSRS, Visual Studios Expertise and experience in TSQL, SQL stored procedures and views Passionate about solving problems Professional attitude and work habits Ability to work through ambiguous work situations Ability to communicate effectively with all levels of the organization and external vendors Expert in planning and organizing, analyzing and resolving problems Ability to use judgment and make sound decisions Excellent communication and collaboration skills

Responsibilities include: Monitor, troubleshoot and resolve application support tickets submitted through an Incident Management system Gain a solid understanding of software and hardware used and supported Provide application production support for ad hoc requests requiring coding and development – design, test, debug, implement, and document programs. Provide routine application monitoring and maintenance Monitor assigned software applications, document and analyze problems Establish and maintain user and administrator accounts Maintain system documentation Provide advice and training to end-users as required Understand and support all system interfaces for assigned applications Enable best practices and implement where appropriate Collaborate with server administrators and database administrators to ensure proper integration of the environment Work closely with business and vendor to tune and troubleshoot applications Provides second level of technical support for all corporate systems and software components as assigned Provide Level 3 support for the application. Must be able to support 24 x 7. Leads and participates in efforts to develop and implement process improvements and automation for application and system monitoring Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases Develop work plans and track/report status of assigned projects/tasks Liaise with vendor support on all issues

If any one interested send your resume

msmith@ayrglobal(dot)com