Assistant General Manager- Hospitality

RESPONSIBILITIES

• Motivating teams to deliver service standards
• Driving a sales and marketing strategy
• Meeting budgets and exceeding revenue targets
• Networking at dinners and functions to generate new businesses
• Liaising closely with the sales and marketing team to make sure business is coming in at the right price
• Financial planning and budgeting
• Ensuring compliance with laws, health and safety and other statutory regulations.
• Represent the General Manager when required
• Supervise and train HODs and other key staff
• Review staff performance and conduct personnel actions such as disciplinary actions
• Reform daily, weekly and monthly inspections and supervise stock verification and audit exercises
• All other duties as assigned by the General Manager

Skills and Personal Qualities

• Well-developed management and leadership capability
• Financial and business acumen
• Flair for Sales and Marketing
• Passion for excellent service, friendliness and warmth
• Problem-solver
• Willing to work on late nights, weekends and holidays as required
• Excellent communication and interpersonal skills

Education and Experience

• A bachelor’s degree in Business Administration, Social Sciences, Hospitality and Tourism and related fields
• A master’s degree is desirable
• Membership of relevant professional bodies
• 10-year experience in the hospitality industry with minimum of 5 years in a management role
• Knowledge of best practices in the hospitality industry