Technical support

Description:

· ABC Tech Support 3

· *In Person Only*

· *local candidates strongly preferred

· *ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

Job Description

This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.

Experience and Skills

· 3 to 5 years experience Tier II support in Information Technology Services

· Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

Skills and Abilities:

· SQL

· PLSQL

· Business Objects Enterprise

· Crystal Reports

· Footprints

· ITIL

· Strong analytical, interpersonal and written/verbal communication skills

· Sound problem resolution, judgment and decision-making skills

· MS Office Proficiency (Word, Excel,)

· Ability to demonstrate creative thinking

· Ability to develop relationships

· Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.

· Ability to communicate well and work independently with minimum supervision.

· Strong willingness to learn new technologies, dive into challenges and take direction

· Ability in problem analysis and resolution.

Preferred Qualifications

· Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.

· ITIL certification

Personal Computer Hardware Knowledge Software installs and troubleshooting knowledge and experience Tier 2 and Tier 3 Help Desk experience Crystal Reports, SQL, MS Office Suite, College graduate with degree in IT or related field ITIL certified Ability to work independently with minimum supervision. Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Hands on experience supporting end user hardware and software problems at an advanced level.

All your information will be kept confidential according to EEO guidelines.