Telecom Sales Support Specialist

 

About the Role

We are seeking a highly organized and detail-oriented Telecom Sales Support Specialist to join our growing team in El Salvador. This role is critical to supporting our telecom sales operations by preparing accurate quotes, coordinating with internal teams, and ensuring smooth communication with clients. The ideal candidate will have prior experience in a Telecom BPO environment, strong knowledge of telecom products and services, and a passion for delivering exceptional support to sales teams.

Key Responsibilities

• Prepare and manage telecom service quotes, proposals, and pricing documentation.
• Support sales representatives with product information, availability, and technical specifications.
• Coordinate with engineering, provisioning, and customer service teams to ensure quote accuracy and feasibility.
• Maintain organized records of quotes, contracts, and customer communications.
• Assist in tracking sales pipeline and follow-up activities using CRM tools.
• Respond to client inquiries regarding telecom services, pricing, and delivery timelines.
• Ensure compliance with internal processes and telecom industry standards.
• Collaborate with cross-functional teams to improve quoting workflows and customer experience.

 

Must-Have Qualifications

• Located in El Salvador (this is a requirement).
• Experience working in a Telecom BPO or similar telecom-focused environment.
• Strong understanding of telecom services (VoIP, SD-WAN, MPLS, SIP, etc.).
• Proven experience in sales support, quoting, or order management within the telecom industry.
• Excellent organizational and multitasking skills.
• Proficient in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot).
• Strong communication skills in both Spanish and English.

Preferred Skills

• Familiarity with telecom provisioning and service delivery processes.
• Experience working with international telecom carriers and vendors.
• Ability to interpret technical documentation and translate it into customer-friendly language.
• Detail-oriented with a proactive approach to problem-solving.