cafe systems engineer

AU BON PAIN JOB DESCRIPTION

 

Title:                    Café Systems Engineer

Reports To:                   Director of Cafe Systems

Department:                  Information Technology

­­­­­­­­­­­­­­­­­­­­FLSA Status:               Executive/Exempt

 

Position Summary:

This individual is responsible for managing the technical infrastructure that supports Au Bon Pain’s café and corporate operations. The scope of responsibility includes: telecommunications; networking (both local area and wide area); server management; desktop management; café infrastructure including POS, back office, communication equipment and peripheral devices; new/remodel café opening

 

Responsibilities:

• Perform      complex systems analysis translating business requirements into technical      solutions.
• Engage      with the business to understand their architectural needs and gather      technical requirements.
• Responsible      for defining the overall POS architecture and high-level design.
• Participate      in the change management process and provide architectural consulting      experience to system analysts and architects to evaluate projects from a      technical stance, ensuring that the development methods used are in line      with the infrastructure capability.
• Develop      and certify business solutions that include registers, controllers,      pin-pads, self-checkouts, and cashier touch screens.
• Report      on findings and make recommendations for improvement.
• Assist      project management team with technical project planning, including      overseeing system design, development, and quality assurance.
• Adhere      to the IT release management guidelines to ensure smooth release of new      patches and updates to the applications in close coordination with the      stakeholders.
• Interface      with other areas in information systems and stakeholder departments to      support existing production systems and to develop and implement new systems.
• Continually      evaluate strategic products and solutions and make buy vs. build decisions      and communicate findings to management.
• Maintain      constructive relationships with the suppliers to allow effective and      productive evaluation of supplier offerings against business.      requirements, constraints and priorities.
• Work      with suppliers to understand their roadmap and upcoming capabilities.
• Participate      in root cause, problem and solution analysis.
• Conduct      impact of planned activities on performance, capacity and availability of      systems.
• Ensure      systems are compliant with all governmental and industry regulations (PCI,      SOX, HIPAA).
• Research/keep      updated with latest industry trends.
• Provide      24x7 on-call support of production systems.

 
      

 

 

Requirements:

• Abilities, certifications and 10+ years experience analyzing, designing, integrating, and implementing POS solutions.
• Knowledge of and skilled in systems analysis, logic diagramming, test debugging, system software, systems testing, systems implementation, hardware computer operations and documentation standards.
• Experience developing and configuring Server 2003, IBM 4690 OS, IBM Supermarket Application, IBM SurePOS ACE Application, IBM Data Integration Facility, IBM Store Integrator, and Retalix Storeline.
• Application preferred. Knowledge of administration tasks for MS Server 2003 and IBM 4690 V6R2 in a highly available and high volume environment.
• Strong SQL and XML skills.
• Knowledge of Service-Oriented Architecture (SOA) concepts.
• Share technical knowledge and clearly communicate technical concepts.
• Experience with process and controls surrounding enterprise compliance of Payment Card Industry (PCI )and Sarbanes Oxley (SOX) standards.
• Possess excellent technical leadership skills.
• Inquisitive, responsible, conscientious and possess a passion for excellence
• Possess excellent verbal and written communication skills in order to develop integration patterns, processes, and standards for messaging.

 

Qualifications:

• A      minimum of 6-8 years experience as a senior level IT executive within a technology      support organization supporting a distributed environment, preferably in      the restaurant industry.
• Bachelor’s degree in Business Administration,      Information Technology or related field.

• In-depth knowledge and hands-on experience managing the technology support function
• Prior experience negotiating and managing vendor/outsource relationships
• Proven experience and detailed knowledge of technology and vendors in the infrastructure field

• A demonstrated ability to lead people and get      results through others.
• Problem analysis and problem resolution at      both a strategic and functional level
• Focus on information technology process and      project management principles
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