IT Manager

Responsibilities will include but are not limited to

• IT strategy and operational activities including service delivery, technical requirements gathering, build versus buy analysis, infrastructure solutions and project execution
• Maximize alignment of site IT services with the ES operating model, strategies, and investments.
• Coordinate with division business leadership, homeroom managers, and end user groups to identify, plan, implement, and sustain IT Solutions to meet division and sector strategic and tactical objectives.
• Act as the ES IT Solutions ambassador to business leadership, functional organizations, and end-customers (users).
• Coordinate user testing and acceptance of IT initiatives, pre-production and support user training, and on-going customer feedback.
• Monitor customer satisfaction with IT service delivery and engage ES IT Solutions resources to assist as required to meet and exceed ES service level objectives.
• Identify systemic technical and service delivery challenges affecting the customer and then coordinate solutions with ES functional representatives; engage constructively to identify solutions.
• Develop and present annual IT project and budgets to support a LRSP IT planning.
• Leadership, peer engagement, and highly effective collaboration across the AS CIO PMO supporting both localized AS sector and ES enterprise initiatives and projects

Qualifications - External

Basic Qualifications

• Bachelor’s degree and 10 years of relevant experience in Information Technology delivery and support; 8 years with a Master’s degree.
• The qualified candidate must be customer-focused with proven technology leadership skills and excellent communication skills.
• The qualified candidate must have the ability to provide strategic direction and business case analysis regarding our IT products, processes, applications, and technology.
• Proven experience in managing or supporting at a senior level technology programs, budgets and schedules.

Preferred Qualifications

Prior experience in

• Program Management or lead role supporting external facing information technology business
• Developing proposals and project SOWs for external bid and competitive differentiation.
• Program/customer communication and collaboration, energy, self-motivation, and innovative ideas in support of goals and objectives
• Program execution and services delivery; disciplined solution, services, or products development; communication; task assessment; managing within budget; and as a leader that builds strong, technically talented, motivated & committed teams
• IT development; infrastructure engineering; O&M; and migration of technology services into a multi-cloud environment
• IT governance, processes, and automation to provide visibility into the implementation of the Enterprise systems including ability to assess status, progress, and identify conflicts, issues and
• Risk and opportunity assessment and development of technology investment business case
• Conflict resolution and schedule/project prioritization

Looking for a dynamic, innovative leader to be the IT Program Manager in the AS –PMO, provide overall technology thought leadership, strategy and IT management while serving as a customer liaison between Enterprise Services (ES) IT Solutions CIO PMO.