L2 IT Support Engineer (m/f)

ARHS Group, part of Accenture, is looking for an L2 IT Support Engineer (m/f) to join our internal Infrastructure team in Luxembourg. 

THE WORK:

• Provide Level 2 technical support for incidents related to workstations, software, and infrastructure.
• Diagnose, resolve, and track incidents and service requests.
• Manage and maintain end-user devices (PCs, printers, mobile devices), including setup, replacement, and troubleshooting.
• Perform onsite support tasks for infrastructure (servers, storage, network equipment) including installation, basic configuration, and maintenance.
• Support network, telephony, and videoconferencing systems, including basic troubleshooting and hardware handling.
• Coordinate with external vendors for hardware maintenance and support activities.
• Maintain and update asset management records and ensure data accuracy.
• Assist in deployment projects (hardware/software rollouts, onboarding/offboarding).
• Contribute to documentation and share knowledge within the team.

Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Experience in IT support (L1/L2) or a similar technical role.
• Good understanding of Windows environments, hardware, and office IT infrastructure.
• Basic knowledge of networking concepts (LAN, VLAN, connectivity).
• Experience with incident management tools and ITSM processes.
• Hands-on mindset with ability to troubleshoot and resolve issues on-site.
• Strong communication skills and customer-oriented approach.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Fluency in English (French is a plus).

BONUS POINT IF YOU HAVE:

• Experience with asset management tools.
• Knowledge of telephony or videoconferencing systems.
• Exposure to data center or infrastructure support tasks.
• IT certifications (e.g., ITIL, Microsoft, CompTIA).