Salesforce Business Analyst

We currently have an opportunity for a Business Analyst in our London, UK location (some travel required).

Specific Duties

• Requirements definition and documentation
• Work with customers and client stakeholders to understand and define business requirements
• Work directly with technologists to develop use cases and functional specifications documents
• Solicit, gather, and analyse, user input and requirements
• Identify and involve key stakeholders
• Identify and interview internal/external subject matter experts
• Author and compile surveys
• Interface with technical managers and teams
• Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

- Bachelors Degree  or equivalent qualification

• Experience in Salesforce (SFDC) CRM with end to end implementation experience or similar CRM solutions
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Experience soliciting, gathering, analysing, user input and requirements
• Experience creating wireframe documents, and with information architecture
• Experience authoring requirements definition and related documentation
• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
• Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus
• Experience in cognitive design, information architecture and user-centered design a plus
• Experience in Human-Computer Interaction, Cognitive Design, or similar field of study, is a plus
• Experience working with creative and technical project teams
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools