Responsible for overseeing AvantCredit’s US Verifications Department strategy and personnel
Ensure all department goals are met including quantitative and qualitative targets, project timelines, and staffing needs
Develop and implement projects designed to improve operations and enhance customer experience, specifically:

Manage the team such that the goals of employees and the business are aligned, promoting a win-win environment in which the business meets targets and employees are empowered to progress along their chosen career path
Collaborate with other Operations Managers to ensure consistency on company-wide operations
Collaborate with other functional groups to ensure company-wide goals are met, including Software Development, Product Management, Marketing, Legal & Compliance, Finance, Accounting, and Human Resources
Continuously scale operations for increased effectiveness and efficiency
Interface with senior management and executive team to communicate business results
Design and implement short term and long term strategy to drive KPI’s and improve profitability

QUALIFICATIONS

BA/BS in business, economics, mathematics, or engineering
Six Sigma qualifications a plus
7+ years of work experience with 3+ years of direct people management experience
Experience constructing, scaling, and optimizing operations processes, particularly in a fast-paced startup or tech environment
Experience leading operations teams of 20+ employees
Experience in financial or insurance underwriting, or experience in a data-focused sales management position, is preferred
Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects with analyses and the reporting to back you up
Familiarity with relational databases, CRM systems, and working with internal tools teams
Innate understanding of the complexity of running excellent underwriting collections operations
Exceptional problem-solving skills

Manager, US Operations - Verfications Department

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