IT Specialist (Maintenance & Asset Management Software Implementation Specialist)

1. Customer Onboarding and Support
   • Guide new customers through onboarding, ensuring a comfortable transition to Elara’s offerings, tailored to their unique needs for maximum engagement and adoption.
   • Provide technical and customer support via email, phone, and live chat, promptly addressing inquiries and resolving issues to ensure satisfaction.
   • Foster strong customer relationships through empathetic, personalized support, acting as an advocate for customer needs.
2. Dashboard Management and Optimization
   • Design, develop, and maintain business dashboards that offer real-time insights into key performance metrics.
   • Collaborate with internal teams to enhance data visualization, usability, and data integrity across all dashboards.
3. Customer-Centric Collaboration and Feedback Analysis
   • Work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements.
   • Analyze customer feedback to identify challenges and drive product enhancements that benefit the customer journey.
4. Documentation and Training
   • Develop comprehensive resources, such as FAQs, guides, and support documentation, to empower customers and improve the support team’s efficiency.
   • Provide training to end-users and staff on business dashboards, digital tools, and IT processes, ensuring optimal system usage and understanding.
5. Project Management and Continuous Improvement
   • Manage multiple projects, prioritize tasks, and continuously seek opportunities for system and customer experience improvement.
   • Proactively identify and address areas of improvement, collaborating across teams to enhance overall digital and customer support functions.

 

Bachelor’s / Master degree in Computer Science/ Information Technology

Professional and Proven experience as a Minimum 3 years in customer support, IT, or digitalization, ideally within a SaaS or startup environment

Professional certifications in IT security (e.g., CISSP, CISM) or data management.

We Offer: We offer a wide range of attractive and exciting assignments, plus the chance to continue one’s professional and personal development.

• Interesting, challenging projects with Global MNCs, working on innovative technologies
• Exposure to niche skills and learning opportunities  
• Talented, passionate, and collaborative team - the best experts within the industry
• Flexibility and autonomy

If you truly believe you're a fit for the above - we're happy to hear from you.