Customer Relationship Specialist, Granite

• New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
• Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
• Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
• Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
• Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
• Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
• Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.

Requirements

• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills to build rapport and maintain positive relationships.
• Problem-solving ability and a proactive approach to addressing client concerns.
• Patience and empathy when dealing with client inquiries and issues.
• Organizational skills to manage multiple clients and tasks effectively.
• Proficiency in using office productivity software.
• Previous experience in a client-facing role or customer service is preferred.
• Bachelor’s Degree or equivalent Required Skills
• Must have excellent written communication skills (with accurate grammar and punctuation)
• Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail
• Must have minimum 30 wpm speed with the ability to talk over the phone

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

· Competitive salary based on your experience and skills 

Good Health

· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

· 10 paid holidays, plus 26 paid days off per year

· Lots of employee engagement activities

·         

OUR CORE VALUES

 For our employees, customers, and shareholders, we commit to…

·         Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times

·        Energize People – enable exceptional people to energize their teams and drive results

·        Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

·        Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers

·        Win as a Team – embrace the passion, energy, and power of our global teams to win as “One-Altisource”

·        Enrich Communities – create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today!