Literacy Zone Case Manager (Eastern Pkwy)

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.

Now’s your chance to join the best team in Brooklyn!

The Brooklyn Public Library Adult Learning Program provides student-centered adult literacy services throughout Brooklyn communities. We are seeking a full-time Case Manager to support the needs of WIOA HSE participants within the Literacy Zone Welcome Center at the Eastern Parkway Library. The LZ case manager will help ensure that program participants know about free programs/ resources to help alleviate barriers to completing their educational goals. They will work collaboratively with the LZ Coordinator, WIOA HSE admin team, and instructors/teaching assistants to meet participants' needs. This role will work closely and under the guidance of the Literacy Zone coordinator onsite.

This is a grant-funded opportunity through June 30, 2025, with the possibility of renewal based on performance and outcomes.

This is a full-time, non-union, exempt position. The salary range for this position is $42,000 - $45,000.

Responsibilities

• Conducts a comprehensive and educational/vocational assessment to develop a plan of service to meet participants’ needs (approximately 100 clients per year). Provide intensive one-on-one and/or small group services to participants and their families including counseling and advising participants on their career, academic, and social service needs. The goal is to link them with resources that would move them out of poverty

• Able to plan events and coordinate community events based on the Literacy Zone target (goal is to meet and/or exceed program targets)

• Identifies post-secondary transition programs and assists foreign-born participants to become familiar with the American workforce, post-secondary youth and adults to earn their high school diploma, improve their English skills, and improve their reading and writing skills and succeed in post-secondary education, apprenticeship programs, or training

• Assists with program outreach, recruitment, information sessions, assessments, orientations, and goal setting for enrolled participants

• Communicate effectively and collaborate with key staff and instructors to ascertain barriers that specific participants may be experiencing that prevent them from meeting their educational needs

• Collaborates with and refers participants to various community partners for wrap-around services including health literacy, financial literacy, and more

• Researches and assists participants in acquiring related supportive services such as computer literacy, transportation, public assistance, and childcare

• Facilitates and/or coordinates various workshops/information sessions

• Attend community partner meetings and attend bi-monthly case management team meetings

• Maintains case notes by documenting client’s goals, outcomes, and goals using the ASISTS database

• Monitors participants’ progress and follows up frequently

• Performs other tasks deemed necessary to assist in achieving service and programmatic goals

Qualifications

• Some college required. Bachelor’s degree in education or a related field preferred

• Relevant experience in adult education (HSE)

• Strong awareness of the barriers facing adult learners looking to integrate workforce, technology, and academic environment.

• Relevant experience in counseling individuals and/or facilitating informational sessions

• Must have a good knowledge of the available educational, training, and employment resources.

• Good knowledge of labor market trends and requirements and the skill, abilities and experiences required in various occupations.

• Initiative and resourcefulness; tact and courtesy; Good judgement and problem-solving ability

• Proficient in MS Word, Excel, Google Drive, Outlook, and Social Media

•  Able to travel to various program sites throughout the week and work alternate Saturdays, evenings, and day shifts 

Schedule:

Mon./Wed./Fri. 9:30am-5:30pm

Tues./Thurs 12:45pm-8:00pm

two Saturdays a month 10am-4pm

Must be willing to travel and work from various library branches within the Literacy Zone target area.

*Complete 14 hours of professional development per year.

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer.