General Manager, Outlet Repair Distribution Center

Apply Online:  www.shos.com and Req Number: 1262330

The General Manager (GM) is responsible for the overall financial, operational, and productivity performance of the facility. This includes expense management, achievement of planned cost recovery goals, processing & logistics of hard lines products through the repair & distribution center. This position is also accountable for customer satisfaction, associate morale; and the accurate receipt of reverse flow of Sears Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores; Vendor direct shipments; Vendor reverse flow from other retails through the MDO; and from other third party sources. The GM ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The GM is a role model within the facility for abiding by and holding others accountable for the Code of Business Conduct and overall business practices.

• Leads the unit to ensure achievement of business goals in processing, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and associate morale
• Holds store team members accountable for their individual contributions based on their roles and responsibilities
• Manages the internal customer experience
• Adheres to operational processes (e.g. receiving, non salable, junk, testing, parts, repair, cleaning, bin, loading, shipping, etc ) and ensures performance standards are met
• Achieves performance goals on a consistent basis
• Manages expenses (e.g. payroll, supplies, transportation, etc.) in line with planned levels
• Manages all talent management, HR, hiring, & training processes and initiatives
• Ensures consistent & efficient execution of operational processes within the unit
• Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
• Professionally represents the Outlet Store Organization to all internal and external partners within the local market
• Communicates to field and corporate leadership, ideas or activities that would lead to cost recovery improvements
• Ensures that the unit operates in full compliance with applicable laws, regulations and company ethics policies
• Provides a safe working environment for both associates and customers
• Partners with SHC Product Service and third party vendors (e.g. Nordic Track) on merchandise repair issues
• Manages product receipts, repair, processing and the shipping process
• Clearly communicates to the team (e.g. receiving, shipping, ORS, etc.) with regard to unit operations & other policies, processes, and directives
• Balances inventories -- accountable for proper mix of merchandise in Outlet Selling (OS) stores
• Creates and maintains freight lanes of merchandise ready for immediate shipment for each OS store within the market
• Communicates inventory gaps/overages to the inventory team & field leadership
• Forecasts inventory needs for the market
• Ships quality saleable product and monitors returns in OS stores
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. All of the aforementioned must be in partnership with the DSM and HR.
• Other duties as assigned

Requirements

Education Experience: Bachelor's Level Degree OR 5-10 Years Related Experience Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18+

Job Requirements

• Understand merchandise flow from vendor to customer
• Overall computer literacy
• Strong drive for results
• Action oriented, with strong skills in execution
• Strong coaching and associate development skills
• Courageous leadership skills
• Ability to manage multiple priorities simultaneously
• Ability to focus on critical issues and activities
• Knowledge of retail business and Outlet Store operations
• Strong business acumen and financial literacy
• Change management skills
• Licensed to operate and teach how to operate Mechanized Material Handling Equipment (MMHE) (this can be obtained after hire)
• Ability to pay attention to detail

Preferred Skills

• Manufacturing leadership role
• Warehouse leadership role

Apply Online:  www.shos.com and Req Number: 1262330

All your information will be kept confidential according to EEO guidelines.

Apply Online:  www.shos.com and Req Number: 1262330