IT Service Desk

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,

Microsoft Windows 10, & Office 2016 rollouts countywide.

Three years previous IT Service Desk performing at a proficient level of experience in an IT

Service Desk environment.

Strong active listening skills

Strong customer focus and very personable

Proven troubleshooting and deduction skills to assist and resolve customer application,

navigation and technical issues.

Ability to recognize and adapt communications with the customers to a level the customer

understands.

Strong communication skills both written and verbal – able to fully document all ticket

documentation at the time of the call.

Thanks and regards, Mandeep Singh

408-766-0000 Ext 435