Lead IT Applications Administrator, Pharmaceutical Operations & Technology (PO&T)

This Lead Applications Administrator is a member of the PO&T Application Support team reporting to the Associate Director of PO&T Application Support. Application Support provides support for over 500 enterprise applications to the global Biogen community.

The Lead Applications Administrator will play a critical role on oversight and execution to ensure the availability, reliability, and usability of Biogen’s suite of applications for PO&T. Subject matter ranges across statistical analysis tools, as well as data aggregation and master data management.

Key responsibilities

• Drive the implementation of the IT vision and strategy for PO&T.
• Coordinate incident management and drive resolution.
• Develop and maintain Support and Service models for production applications. Occasional issue resolution on escalated problems or challenges (non-routine ticket support).
• Ensure routine maintenance tasks and system administrative activities are running smoothly to maintain reliable and effective operation of all applications.
• Ensure change management processes are continuously followed to maintain a stable production environment.
• Initiate and drive to closure deviations and CAPAs as needed.
• Manage production deployment of application patches and upgrades.
• Sustain Software Development Life Cycle (SDLC) management through routine systems health assessment, maintenance of high quality documentation, and real time license management.
• As a member of a global IT team, participate in problem resolution related to application issues across business units and regions; this includes working with business colleagues, business-facing IT colleagues, infrastructure teams, external partners, and/or vendors.
• Create and maintain an informational IT “knowledge base” containing documentation of applications, policies, procedures, infrastructure, and other critical technology assets.
• Provide Guidance & Collaboration with Managed Service Provider (MSP) partners responsible for IT core support services and operations as required.
• Demonstrate excellence in customer care, assurance and service quality; ensure all appropriate Service Level Agreements (SLAs) in core service metrics are met or exceeded.
• Testing HPALM approval/reviews ensure following GxP

The ideal candidate will possess an accomplished professional track record combined with exceptional technical acumen, excellent written and verbal communication skills, and a demonstrated potential to continually grow into new responsibilities.

She/he must be a self-motivated team player who is coachable, flexible, resilient, and comfortable working under high pressure with multiple deadlines and minimal supervision in a dynamic application environment.

• 5+ years application/platform management experience, 3+ years collaborating closely with technical IT teams.
• Direct experience working with offshore support personnel and outsourced service providers.
• Direct experience supporting GxP biotech,

The Lead Applications Administrator is a member of the Pharma Operations & Technology (PO&T) Application Support team (Technical Development, Manufacturing, and Quality) reporting to the Associate Director of PO&T Application Support. Application Support provides oversight and support for enterprise applications to the global Biogen community.