Principal Application Specialist, IT Application Support R&D

The Principal Application Specialist will play a critical role towards ensuring the availability, reliability, and usability of Biogen’s suite of applications for Clinical Data Management and Analytics, in R&D. Subject matter ranges across analysis tools, data aggregation, master data management, and Biogen Patient/Clinical Information portals/websites.

• Drive the implementation of the IT vision and strategy for R&D
• Coordinate incident management and drive resolution.
• Develop and maintain Support and Service models for production applications.
• Ensure routine maintenance tasks and system administrative activities are running smoothly to maintain reliable and effective operation of all applications.
• Manage production deployment of application patches and upgrades.
• Sustain Software Development Life Cycle (SDLC) management through routine systems health assessment, maintenance of high quality documentation, and real time license management.
• As a member of a global IT team, participate in problem resolution related to application issues across business units and regions; this includes working with business colleagues, business-facing IT colleagues, infrastructure teams, external partners, and/or vendors.
• Create and maintain an informational IT “knowledge base” containing documentation of applications, policies, procedures, infrastructure, and other critical technology assets.
• Collaborate with Managed Service Provider (MSP) partners responsible for IT core support services and operations as required.
• Demonstrate excellence in customer care, assurance and service quality; ensure all appropriate Service Level Agreements (SLAs) in core service metrics are met or exceeded.
• Ensure change management processes are continuously followed to maintain a stable production environment.

The ideal candidate will possess an accomplished professional track record combined with exceptional technical acumen, excellent written and verbal communication skills, and a demonstrated potential to continually grow into new responsibilities. They must be a self-motivated team player who is coachable, flexible, resilient, and comfortable working under high pressure with multiple deadlines and minimal supervision in a dynamic application environment.

• 10+ years R&D application/platform management experience, 5+ years collaborating closely with and/or managing technical IT teams.
• Demonstrated experience developing application support models
• Direct experience working with offshore support personn

The Principal Application Specialist will be a member of the R&D IT team reporting to the Sr. IT Partner in Global Clinical Operations/Feasibility Enrollment Retention Oversight/Clinical Trial Transparency. This position will provide oversight and support for all of the GCO/FERO/CTT platforms within the global Biogen community.