Avaya Engineer

• Deliver high-quality technical support for Avaya communication systems and products
• Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
• Analyze and diagnose network-related problems affecting Avaya systems
• Collaborate with cross-functional teams to implement solutions and system upgrades
• Maintain accurate documentation of support activities and technical configurations
• Provide clear and concise communication to clients regarding issue resolution and best practices
• Stay up-to-date with the latest Avaya technologies and industry trends
• Participate in on-call rotations to ensure 24/7 support coverage
• Additional requirements may exist if offer of employment is extended

 

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in Avaya systems support
• Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
• Proficiency in network protocols such as TCP/IP and SIP
• Excellent troubleshooting and problem-solving skills
• Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
• Strong understanding of telecommunications and unified communications
• Exceptional customer service and communication skills
• Ability to work efficiently in a fast-paced environment
• Excellent organizational skills and attention to detail
• Experience with technical documentation and report writing

All your information will be kept confidential according to EEO guidelines.