Technical Customer Support / Helpdesk - Level 1

• Job Title: Technical Customer Support / Helpdesk - Level 1
• Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
• Type: Full-time
• General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
• General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
• Availability: Immediate Opening

RESPONSIBILITIES

• Able to quickly understand and efficiently resolve customers’ concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic  IT related issues such as connecting computers, internet connections, etc

• Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
• Excellent Writing Skills.
• Be Technical and up to date on Technology
  
• General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
• Understand basic HTML
• Must be active on Facebook, Twitter, Instagram, YouTube
• Ability to multi-task and prioritize in a fast-paced environment
• Excellent troubleshooting and repair skills
• Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
• Legal to Work in the United States and be able to pass background check and screening

RESPONSIBILITIES (Include but not limited to):

• Able to quickly understand and efficiently resolve customers' concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc

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IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO:

• You should know (without research) top 5 technology product of this year.
• You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
  
• Consider yourself a sharp and internet savvy person
• Consider yourself technical
• Consider yourself a detailed-oriented person
• Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"

• General Rate for this position is: $9 - $17 / Hour
• Please Indicate your availability
• This is an on-site position. Please do not apply if you are looking for remote work.