Specialist Advanced Customer Service Location

 

• Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
• Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
• Gathers and shares information regarding customer production program
• Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
• Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency

• Level of Education: Master’s degree (BAC+5)
• Branch Of Study: Supply chain management, Logistics management.
• Experience: 2 Years.
• Language: French and English are mandatory
• Social competences: Communication /Social &intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self organization/Conflict management / Teamwork
• Professional competence: Master the Lean Manufacturing, Hoshin Kanri & Continuous ImprovementTechnique

 

 

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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