Customer Care representative - Near North Customs - Afternoon Shift

The successful candidate will be responsible for the following:

• Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limits
• Ensure customs paperwork are legal and accurate documents
• Examine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax
• Flag shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines
• Track shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs document
• Prepare and apply for Import Permits
• Ensure customs information and knowledge is constantly kept up to date
• Coordinate with other internal staff regarding any customs issues
• Liaison between various levels of government and customs officials.

Shift: Monday - Friday 3pm-11:30pm

The following skills, experience and qualifications are required:

• Customs experience, knowledge of the CBSA processes
• Excellent written and verbal English Communication skills
• Strict attention to detail and strong sense of urgency
• Innovative, flexible, able to deal with change
• Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure
• Excellent problem solving and mathematical skills
• Excellent customer service skills and diplomacy to deal with difficult people
• Strong computer skills
• Self direct and self motivated and a team player that enjoys a values driven organization

We Offer:

• Competitive wages
• Comprehensive Benefits Program – including short term and long term disability
• Profit Sharing Opportunities
• Scholarship program
• Opportunities for growth and advancement