Hair Stylist

Hourly + Commission Position.

Hair Stylist position delivers professional, hair styling, coloring, cutting services to guests while ensuring a comfortable and relaxing spa experience. All duties are to be performed in accordance with departmental and property policies, practices and procedures, and Nevada law. 

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

• Provide spa guests with a comfortable and relaxing spa experience while ensuring the utmost safety for our guests.
• Assess guest needs and inquire about contraindications (e.g., medications, allergies, high blood pressure, and pregnancy) before beginning service.
• Maintain the highest level of guest service by providing guests with a broad understanding of current techniques and procedures. Must be qualified and able to perform all treatments offered.
• Ensure uncompromising level of cleanliness of work area and/or treatment room at all times.
• Promote and sell spa/salon services including retail offerings related to the Spa. (Retail sales goals may be required.) Informs facility management of any member, guest, or facility issues.
• Is knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.
• Reports any incidents or accidents to a member of the management team. Other duties as assigned.

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES)

• Social skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger. Collect accurate information and solve management concerns.
• Ability to read, write,  speak and understand the English language clearly to ascertain and document important information,  to follow written and/or verbal instructions and to provide clear direction  and guidance .  Ability to relate to all levels of management and employees in verbal/written form.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. 
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgement , sometimes revising procedures to accommodate unusual situations.
• Sufficient manual dexterity of hand, wrist and arm in order to perform hair services.
• Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Ability to walk/stand and work 100 percent of shift walking a maximum of two miles. Check work area before, during and after shift for proper set-up, safety and cleanliness. Ability to stand and work in confined spaces for long periods of time.
• Ability to lift, bend, stoop, and reach to perform services.
• Ability to maintain attendance in conformance with standards.

EXPERIENCE REQUIREMENTS:

• Minimum 2 years' experience, preferably in a resort spa environment.

EDUCATION REQUIREMENTS:

• High School diploma or equivalent.
• Completion of a minimum of 1000 hours of licensed cosmetology school training.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

DESIRABLES:

• Trained in hair extensions

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs