Operational Client Relationship Management Associate Director

Being a member of the Operational Client Relationship Management team, the OCRM Manager will begin to create, track and provide client centric service metrics utilizing snowflake and other data base platforms to form metrics for client observations and trends related to Risk, Settlement and Billables. This requires a consultative mindset to develop relationship with specified clients at various senior levels within the organization. This role blends strategic client relationship management with hands-on operational engagement, requiring you to understand client priorities, advocate internally, and partner across teams to improve the overall client experience.