Hotel Manager - Implementation and Training Specialist

The Implementation Training Specialist provides training and live support coverage at client sites of the newly delivered Property Management System (PMS) on and after the live date as required.

QUALIFICATIONS

•Valid driver’s license and a clean driving record

•Valid passport or ability to obtain a passport upon employment is a plus

•Cell phone

•Valid CREDIT card with at least a $1000 limit

•Home based near a major airport to facilitate air travel

•Willing to travel 90-100% of the time in North America and with the possibility of International travel

•Trips/projects will range from 7 days to 3+ weeks on site

•Work is often required on weekends and holidays depending on the requirements of the clients’ operation

•Work hours are determined by the client’s operations, and occasionally overnight hours are required in order to provide minimum disruption to the client’s operation

•Due to the nature of this position, associates will be subject to extensive background checks (including fingerprinting) as a condition to conduct business on clients’ premises.

•While performing the duties of this job, the associates are regularly required to sit and/or stand and may occasionally lift and/or move up to 50 pounds. The associates are frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Represent Client as field implementation resource to our clients’ hospitality customers

•Provide classroom and on the job training and support for clients users and managers at their location on Clients products and solutions

•Create / Modify customized documentation for customer

•Install and configure equipment in customer locations as required

•Diagnose and troubleshoot system configuration and system implementation problems

•Perform configuration on Customer products to ensure that product is meeting clients’ business requirements

•Follow Implementation checklists to ensure that pre, during and post implementation activities are completed correctly

•Most days will be 8-10 hours, however there will be days that will be longer.

•Complete project documentation as required

•Completes entry level training of company products and services and procedures and PMS operating systems to support the company’s hospitality clients.

•Assists with client consultation to assess needs analysis to understand client requirements and determine and review hardware, software, or system functional specifications and obtain initial client sign-offs prior to system installation.

•Analyzes centrally developed client specific database, reports, documentation, and related applications as well as modify computer reports and documentation with the Senior Implementation Specialist as required to ensure that all client requirements are met prior to system installation.

•Assists with onsite implementation, enhancements, maintenance, and support for new and existing systems.

•Implements new product configurations/software updates, installs network devices and/or hardware components/peripherals.

•Conduct end user staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.

•Diagnoses and troubleshoots technical problems.

•Address customer issues list and obtain final client sign-offs to validate their satisfaction with the new system.

•Other duties may be assigned.

PREFERED QUALIFICATIONS

•Bachelor’s Degree and a minimum of 6 months related hospitality experience or an equivalent combination of education and experience.

•Experience working in a hotel environment preferred.

•Background in Property Management System vendor installation experience, systems training or support preferred.

•MICROS PMS system experience preferred but not required.

•Full technical proficiency.

•Excellent verbal and written communication skills.

•Exceptional customer service expertise.

Required: Availability to travel 100%