We are Looking for Helpdesk Support consultant @ St. Petersburg, FL

Daily Tasks : Imaging / re-imaging laptops & desktops Troubleshooting technical laptop and desktop issues (Windows & applications) Decommissioning end-of-lease desktops & laptops Diagnosing laptop & desktop hardware issues Mapping network drives / printers Coordinating laptop & desktop repairs with hardware suppliers Assisting with application testing Vendor escorts (occasional) Some relocation of desk phones / workstations Some remote support (via remote access software)

Background: 3-5 years technical support experience Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills: Strong Windows 7 troubleshooting & diagnostics Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync) Hardware troubleshooting & diagnostics (laptops, desktops) Basic networking (drive / printer mappings, network connection diagnostics) Active Directory / PC security Internet Explorer & Chrome troubleshooting BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills: Good communicator (written and verbal) Takes responsibility & accountability Teachable Solutions-focused Team player – able to contribute new ideas Flexible in terms of workload and daily tasks

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