Web application support

Hi Professional,

This is Ashwin from KRG Technologies. We are looking for Web application support- Milwaukee, WI. Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time.

Position : Web application support

Location: Milwaukee, WI.

Duration : Contract

JOB DESCRIPTION:

For Web application support:

Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.

Responsibilities:

• Take ownership of technical issues raised through troubleshooting, resolution, and verification.

• Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.

• Help to remove impediments from dev team to keep sprints on track.

• Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.

• Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.

• Monitor and ensure proper performance of applications.

• Troubleshoot and replicate production issues to fix or assign to developers to address.

• Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.

• Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.

• Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.

• Take ownership of all changes affecting production.

• Partner with QA to perform, stress, performance, and integration testing.

• Report progress and status of assigned tasks to project teams and managers.

• Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.

• When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.

• Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.

• Take lead on performing Root Cause Analysis for production issues.

• Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).

• Work together as a team to distribute the work to balance multiple priorities and deadlines.

Soft skills:

• Sense of urgency – able to work quickly and accurately under pressure

• Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day

• Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered

• Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing

• Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly

• User Focus: an absolute focus on the user (internal or external) experience

• Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)

• Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints

• Strong time management skills with a history of meeting commitments.

All your information will be kept confidential according to EEO guidelines.