Windows Support

Job Title: Windows Support

Location: Redmond WA

Duration: Full Time

Job Description:

· 3 + years of technical support experience in Windows Platform, Operating System, Virtualization, basic Networking, and System Administration etc.

· Having Azure domain experiences is a big asset.

· Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations

• Strong communications skills – Excellent spoken and written English communication skills

• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

• Demonstrable troubleshooting skills

• Cross-team collaboration

· Platform (windows /Windows Azure) Skills

• Experience in Windows & Windows Azure Platform services

• Understanding of Virtualization concepts and virtual system administration

• Familiarity with system management tools such as SCOM

• Experience with Hyper-V configuration and administration

• Azure Platform development and deployment concepts

• Familiarity with development: tools, language, process, methods, troubleshooting

• Operating System/Virtualization

• Familiarity with Active Directory, Security, OS Internals concepts

All your information will be kept confidential according to EEO guidelines.