Salesforce Technical Lead

· Hands on design and development of custom solutions on the force.com platform including significant work in Apex, VisualForce and application integration patterns.

· Hands on Experience on Communities, CTI Integration, Service Cloud

· Hands on Integration experience

· Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project.

· Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration and testing

· Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control.

· Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.

· Provides mentoring and guidance to other team members, including offshore team members.

· Build a clear requirements development strategy for each customer engagement.

· Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.

· Lead discovery workshops, which include the facilitation of large audiences, solution presentations, and prototype demonstrations.

· Responsible for identification and inventory of customer process pain points and gaps in best practices.

· Perform rapid analysis and decomposition of complex business information into technical process components.

· Perform business process modelling, User experience modeling and basic technical architecture diagramming.

· Comfortable building and demonstrating prototypes in Salesforce.

· Comfortable with heavy involvement in user acceptance test planning.

· Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)

· Has hands on experience in several mid-size, global implementations using Salesforce in some of the following areas:

ü System Implementation & Adoption

ü Salesforce Sales Cloud

ü Salesforce Service Cloud (including CTI)

ü Salesforce Marketing Cloud

ü Salesforce Communities and Mobile

ü Salesforce Force.com platform development

ü Salesforce’s Apex programming language

ü Salesforce Lightning

Min 2 years of Lead Experience