Technical Billing Consultant

RESPEC seeks a skilled Technical Billing Consultant to join our Billing team. In this role, you will participate in and lead the implementation and configuration of Software-as-a-Service (SaaS) billing systems for our billing partners, ensuring that all configurations align with client requirements and technical environments. You will also play a key role in optimizing the order-to-cash process by ensuring seamless integration between billing, sales, and operations. This position requires a blend of technical expertise, strong communication skills, and a deep understanding of billing systems and processes to deliver tailored solutions that enhance client satisfaction and operational efficiency. 

Key Responsibilities 

• Lead end-to-end implementation of SaaS billing systems for RESPEC billing partners

• Configure subscription plans, products, pricing models, rating rules, discounts, bill cycles, taxation, and more to meet client needs

• Set up and configure integrations with payment gateways (e.g., Stripe), tax engines (e.g., Avalara), Customer Relationship Management (CRM) systems (e.g., Salesforce), and Enterprise Resource Planning (ERP) systems (e.g., NetSuite)

• Conduct discovery sessions to understand client business models, billing requirements, and technical environments

• Provide training to client teams on platform usage, best practices, and troubleshooting

• Document system design and client system configurations thoroughly

• Collaborate with and support other billing team members to resolve client billing challenges

• Perform testing and validation to ensure the billing system is accurately configured according to documented requirements

• Participate in meetings to align on order-to-cash processes and identify areas for improvement

• Provide input on system enhancements that can streamline the order-to-cash cycle

• Excellent written and oral communication skills to interact with clients and internal teams

• Strong organization and planning abilities to manage complex projects

• Ability to adapt to new technologies and learn quickly in a fast-paced environment

• Ability to manage multiple client projects simultaneously with attention to detail

• Proficiency with SaaS billing systems to configure and optimize billing processes

• Experience with API development, particularly REST, for system integrations

• Proficiency in SQL for data management and analysis

• Experience with JavaScript for scripting and automation tasks

• Familiarity with Data Lake technology, such as Snowflake, for handling large datasets

• Excellent analytical and problem-solving skills to address complex billing issues

• Ability to work with large datasets and perform data analysis to derive actionable insights

• Knowledge of revenue recognition  

• Basic understanding of the order-to-cash process to align billing with broader business operations

• 5+ years of relevant experience in billing or related technical roles

• Bachelor’s degree preferred in a relevant field such as computer science, finance, or business

• Certification or equivalent experience with a commercially available SaaS billing system

Preferred Skills 

• Knowledge of Java or other object-oriented programming languages for advanced development tasks

• BillingPlatform certification

• Experience with automation tools for billing processes to enhance efficiency

Compensation: Salary depends on experience and expertise. RESPEC is a 100 percent employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.

Featured benefits include:

• Flexible Work Schedules
• Paid Parental Leave
• 401(k) & ESOP (with company match up to 4%)
• Professional Development and Training
• Tuition Reimbursement
• Employee Assistance Program
• Medical/Dental/Vision Insurance Plans

Equal Opportunity Employer, including veterans and individuals with disabilities. All your information will be kept confidential according to EEO guidelines.