Associate - Account Management

The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.

You would be responsible for:

• Resolving customer requests and inquiries via email, chat, or social media

• Achieving contact center performance metrics and service level agreements (SLAs)

• Adhering to non-disclosure agreements and data security policies

• Completing all required upskilling and e-learning courses for each program

• Attending coaching sessions and implementing feedback received

• Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage

Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.

Additional Skills Required:

• Excellent verbal and written English communication skills

• Good analytical and typing skills

• Flexibility to work in shifts, including night shifts

• Candidates must reside within a 25 km radius of our office

Working Location: Bhopal
Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week
Perks: Cab facilities available (within 25 km of the office location)

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com