Technical Support

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Supports and maintains user account information including rights, security, and systems groups.

• Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.

• Identifies and resolves basic communications problems.

• Prepares or assists in the preparation of service record documentation.

• Shows awareness of standards and regulatory requirements related to assigned tasks.

• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.

• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.

• May write and update personal computer and mainframe application programs.

• Experience in automated data processing systems.

• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.

• Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.

• Ability to operate information technology systems, to communicate effectively, and to train others.

• Provides assistance in the design, development, and maintenance of various system applications.

• Provides technical assistance and support for applications and hardware problems.

• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.

• Reviews and recommends procurement of information technology equipment.

• Maintains the necessary security controls over software.

• Makes presentations and briefings for training sessions.

• Prepares briefings, reports, and evaluations on system efficiency and utilization.

• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software.

• Reviews and recommends procurement of information technology equipment.

• Maintains the necessary security controls over software.

• Develops procedure manuals. Develops and makes presentations and briefings for training sessions.

• Prepares briefings, reports, and evaluations on systems efficiency and utilization.

• Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Years of Experience:

• 1 to 3 years of experience in the field or in a related area.

Skills:

• Experience with Polycom and Tandberg Video conferencing systems

• Security+ certification

• Candidates must have ability to work autonomously

• Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.

• Candidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations

• Candidates with additional certifications - aside from the required Security+ (A+, CCNA, etc.)

All your information will be kept confidential according to EEO guidelines.