Desktop Support

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to

-Handle difficult situations with clients and turn them into a win for the desktop support team

-work trouble tickets from system

-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

-solve issues desk side and through remote desktop

-answer how to questions and resolve issues related to applications, printers, connectivity

-setup and install new PC’s,

-maintain a positive outlook, be professional, and provide excellent customer service

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Skills

Ability to work independently and take initiative in resolving desktop issues

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote

Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting

Ability to troubleshoot issues with Microsoft Office 2010/2013

Ability to troubleshoot issues with Microsoft Internet Explorer 10/11

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software

Experienced in Windows networking TCP/IP configuration and troubleshooting

Ability to modify system registry (regedit)

Experienced in Google device (Chromebox/Chromebook) support

Experienced in support of the Google Office Suite of products

Printers - troubleshoot network printer connectivity issues

Printers - hardware maintenance (toner/maintenance kit replacement)

Thorough understanding of Microsoft Active Directory - client side

Ability to use industry standard remote tools - preference for SCCM

Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc

Industry certification (A+ or Network+ or MCP, etc.)

All your information will be kept confidential according to EEO guidelines.