Billing and Collection Representative

Manager's Note:

· Requires critical thinking and highly analytical skill set w/ billing, accounts receivable and/or accounting background.

· Minimum of two (2) years’ experience in accounts receivable, accounts payable, billing or accounting.

· Utility experience preferred.

· Experience with CRM Billing and Collections functions preferred.

Description:

· Execute, analyse and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.

· Identify & escalate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrolments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.

· Identify discrepancies with individual transactions on daily Enrolment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis. Identify resolution tactic and perform necessary actions to rectify the error.

· Process all Shut Off cancellations received from 3rd party Billing Partners.

· Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies.

Responsibilities Including but not limited to

· Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.

· Process failed ACH & Credit Card Payments.

· Research billing/payment inquiries from customers. Identify the obstacle and take appropriate actions to rectify or escalate the issue.

· Manually calculate and apply Billing Adjustments and/or fill out Adjustment form and forward to 3rd party for manual adjustment.

· Fill out and request check refund requisitions.

· Perform in-depth investigation and resolve complex billing issues and inquiries.

· Generate correspondence to customers for all activities impacting enrolment/billing.

· Generates Enrolments, Cancellations and Adjustments as needed to correct account set up.

· Respond to 3rd party Billing Partner inquiries related to Enrolment/Cancellation/Adjustment concerns.

· Performs account set up maintenance to correct addresses, account #’s, premise #’s, names, billing frequency, payment methods, etc.

· Accurately tracks and document customers’ contacts.

· Identify and relay to management team various areas for improvement within the Billing processes.

· Be responsive and execute process improvements.

· Perform other duties as assigned

All your information will be kept confidential according to EEO guidelines.