Compliance Representative

Position details:

Title: Compliance Representative

Location: Hershey, PA 17033

Contract duration: 6 months

Job Description:

Primary Role: • Responsible for investigating and resolving customer disputes. • Provide excellent customer service and timely responses • Handle disputes ranging from quality of service issues to simple billing disputes. Key Accountabilities: • Research customer accounts using SAP. • Maintain accurate updating of information in database and SAP systems. • Work with various area of the business to investigate, research and resolve customer disputes • Write company utility reports to customers supporting the company’s position. • Utilize active listening skills to clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns. • Maintain a high level of product and process knowledge. • Educate internal/external customers on services. • Master desktop solutions system applications, including SAP, ORCOM, Word and Excel. • Handle difficult issues and avoid escalation whenever possible. • Provide exceptional service to the customer that meets or exceeds all contractual service level agreements. • Be responsive to and execute process improvements/enhancement programs. • Support and sustain a positive environment that fosters team performance and individual excellence.

Knowledge: • A general understanding of the water business or utility industry and the regulations impacting billing and collections. • A working knowledge of customer recordkeeping and billing processes and strong computer skills in a business environment are required. • Strong communication, listening, problem solving and computer skills. Experience: • 3 years’ experience in Customer Service or Compliance. • Education: High School Diploma, GED, or equivalent.

Manager's Note: • Must have high school diploma, GED, or equivalent. • 3+ years in Customer Service or Compliance background. • Responsible for investigating and resolving customer disputes. • SAP knowledge/Compliance background/General Water & Utility industry experience a plus. • Billing and collections experience helpful. • Looking for analytical knowledge – this position deals mainly with customer issues that they will need to be able to solve. • Manager will be reviewing resumes and conducting in-person interviews.

Seeking your positive and prompt response

All your information will be kept confidential according to EEO guidelines.