IT System Admin

• IT related issues both hardware and software (systems Administrator)
• Troubleshoot/upgrade existing operational environment consisting of workstations running Windows Win 7, XP associated servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software 
• Support of peripheral devices include PDA’s, Blackberry hand held devices and printers 
• Work with Network Operations Center to troubleshoot complex LAN/WAN issues 
• Work as a member of a large team and use established standard operating procedures in the conduct of daily duties 
• Coordinate with senior technical personnel to ensure problem resolution and user satisfaction 
• Install or monitor enterprise installations of new software releases and system upgrades 
• May evaluate and install patches, and resolve software related problems 
• Maintain data files and monitor system configuration to ensure data integrity 
• Utilize software such as Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users 
• Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories 
• Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

• Knowledge and skills: 
• Intermediate knowledge of backup software and hardware 
• Intermediate knowledge of the latest Network Operating Systems and hardware 
• Intermediate knowledge of Active Directory, Exchange and Enterprise Exchange / Messaging Software 

please email word copy of resume to

ensure it has your contact information, and phone number to reach you.

dev@mapjects.com or jobs@mapjects.com