Document Writer

Mapjects is looking for a Document Writer to support the team in documenting web and other platform technology process / procedures requirements and development infrastructure. The successful candidate will have a good grasp of industry standard technologies and tools, understanding of the platform from a agency/customer/user perspective, and be able to work across multiple teams in a collaborative environment.

Responsibilities

• Plan and meet deadlines and produce high-quality documents while adhering to the process and creating documentation style guides.
• Collaborate with cross-functional teams and SMEs in an Mapjects solutions development environment to design, document and write Mapjects solutions technology guides and help content.
• Produce quality help material including: best practices, tutorials, tips & tricks, comprehensive technical documentation as well as content that helps internal users understand how to apply the tools and features of our Mapjects solutions.
• Improve the depth and quality of the documentation set based on feedback from internal and external customers.
• Assess needs, design and develop content in a rapid-pace environment.
• Responsible for successful posting and maintenance of content, ensuring accuracy, consistency, and simplicity in design and usage.

• equivalent experience or a Computer Science degree, or related discipline or equivalent experience.
• 2 years of experience in technical writing for enterprise-class in corporate environment preferred.
• Experience to include help, technical documentation and user guidance development.
• Deep knowledge of web based help systems, web applications, tools, data tools and globalization.
• Ability to research content and collaborate with Subject Matter Experts.
• Ability to organize course material and technical content into intuitive learning formats, presenting complex information clearly.
• Self-starter with a track record of being able to drive projects to completion with minimal supervision.
• Excellent English skills in written and verbal communication.
• Demonstrated ability to learn new business and technology concepts and build Mapjects solutions expertise.
• Strong attention to detail as demonstrated through writing samples.
• Ability to work and communicate collaboratively and effectively with distributed teams.

Desirable Skills
Expertise with industry standard tools.
Excellent verbal and written communication skills, including the ability to explain technical concepts in non-technical terms and the ability to help users understand not just the literal steps to finishing a task but also how to create solutions using the tools we provide.
Develop, maintain, and enforce the editorial tone, style and voice of all content.
Develop a thorough understanding of the different audiences you will be writing for.
Develop content strategy for ongoing development, growth, and improvement of your content.
Skill and ability to conduct research and analysis on the efficacy of content.
Ability to work independently, prioritize work and meet deadlines.
Ability to establish and maintain effective working relationships with other employees and cross-functional teams.
Experience with SaaS and online IT/AWS domain knowledge is a plus.

please email word copy of resume to

ensure it has your contact information, and phone number to reach you.

dev@mapjects.com or jobs@mapjects.com