General Manager, Transformation

Transformation Strategy & Execution

Lead the formulation and implementation of value creation strategies to enhance revenue, growth, operational efficiency, and profitability across all group subsidiaries. Drive end-to-end program management of transformation initiatives, ensuring alignment with Group strategic objectives.

Program Management & Delivery

Ensure the successful delivery of transformation programs on time, within scope and budget, while realizing committed financial and non-financial benefits. Establish clear governance, schedules, and cadence for transformation health checks, milestone reviews, and executive reporting.

Stakeholder Engagement & Communication

Serve as the central point of contact for all transformation reporting and coordination, ensuring seamless collaboration across business units and with the Group office. Partner with Strategic Communications to deliver consistent, transparent messaging and updates throughout the organization on the transformation agenda.

Initiative Development & Execution

Collaborate with initiative and workstream owners to ideate, evaluate, and implement initiatives that drive tangible value. Co-develop and validate the financial impact and business case for each initiative, supported by robust data and analysis.

Monitoring & Performance Management

Track the progress of key initiatives and flag bottlenecks, risks, or delays early, escalating to senior leadership when necessary. Conduct regular performance reviews and post-implementation evaluations to ensure continuous improvement and learning.

Cross-Functional Collaboration

Champion cross-functional teamwork and foster a collaborative environment that accelerates initiative delivery. Inspire and challenge teams to elevate performance and proactively address constraints or resource limitations.

Digital Enablement & Insights

Translate strategic and tactical transformation actions into relevant digital touchpoints and user journeys, both internally and externally. Leverage data analytics and insights to optimize transformation execution, refine team journeys, and enhance user experience.

Leadership Development & Coaching

Identify key business unit leaders with transformation potential and recommend targeted coaching, mentoring, or development support. Play an active role in shaping the transformation leadership culture within the organization.

Future Planning & Opportunity Identification

Continuously identify future transformation opportunities and improvement areas at the group level, ensuring the organization remains agile and future-ready.