Laith Alawsachi – Internal Transfer

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

Plante Moran’s technology services team has been awarded Insider Pro and Computerworld’s "100 Best Places to Work in IT" for five consecutive years. We are also previous recipients of the InformationWeek IT Excellence award and the CIO 100 award. If you’re seeking professional growth, like being innovative and challenged, and have a desire to work on impactful business technology solutions, we want to hear from you!

Your role.

• Primary responsibility is to provide technical support via the telephone and Microsoft Teams to over 3000 staff in 27 different locations. Documenting and resolving incidents within the prescribed processes and Service Level Agreements.
• Identify, communicate, and eliminate trends related to technology incidents.
• Develop relationships with key staff and assist them in leveraging new technology to enhance client service/business functionality.
• Demonstrate the ability to work independently and prioritize multiple competing tasks.
• Holds self-accountable to meet commitments, helps others achieve objectives and being persists despite obstacles.
• Communicates effectively and readily adapts the style of communication based on the on the situation or person.
• Ability to learn and grow technical skills to support different applications, workflows, and hardware.
• Be flexible with respect to work requirements and timings of shifts based on business requirements.
• Occasional travel to other offices for project type work and support.

The qualifications.

• Bachelor's Degree in related field preferred.
• 2+ years’ experience in general technology support
• 1-2 years’ Help Desk experience preferred
• Windows 10 Desktop Operating System experience
• Network Connectivity experience
• Microsoft Office 2019/0365 (Excel, PowerPoint, Word, Visio, Outlook)
• Working knowledge of Dell Latitudes
• Server 2008/ 2012 Exchange knowledge is a plus
• There is 10% travel for this position.
• Will need to be able to work a modified schedule of working from both home and the office.
• Must be able to lift at least 40 lbs.- specific job duties may require additional lifting to move, transport, position, and install equipment.
• Stationary/sitting position.

This is a non-exempt position and is eligible for overtime for hours that exceed the standard 40-hour work week.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities.  At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.   

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer. 

Plante Moran maintains a drug-free workplace. 

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.    
 

The specific statements above are not intended to be all-inclusive.

$Internal Transfer$