Industrial Engineering Analyst

The Industrial Engineering Analyst is responsible for providing operational data for UPS Freight. He/She generates queries to obtain data for internal customer requests and analyzes data to ensure the information is accurate and meets customer needs. This position conducts research and provides operational support.

Generates Reports

• Consults with internal customers (e.g., department management, etc.) and clarifies information needs

(e.g., actual versus scheduled volume delivered, etc.) to ensure data provided meets expectations.

• Utilizes advanced data retrieval methods (e.g., macros, etc.) to create and run queries efficiently.
• Generates operational reports (e.g., load average, load variance, etc.) for senior management to help identify service failures and to support operational planning decisions.
• Analyzes and formats data deliverables (e.g., reports, spreadsheets, etc.) to provide users with meaningful

and interpretable information.

Conducts Research

• Researches and identifies operational data (e.g., freight scheduling, etc.) to ensure stakeholders

(e.g., senior management, etc.) are informed.

• Analyzes and manipulates data to answer business questions and to respond to data requests.
• Prioritizes research requests to ensure department resources are properly allocated and fully utilized.
• Identifies appropriate information to share with stakeholders to ensure clarity, focus, and efficiency of data.

Provides Operational Support

• Evaluates best practices to ensure consistent and quality customer service.
• Analyzes performance metrics to ensure service processes and procedures support business objectives.
• Conducts service trend analysis to determine the best strategy for improving service.
• Supports department service improvement efforts to meet service center assessment objectives.

Conducts Web-Based Data Analysis

• Reviews web-based scheduling data to identify the least productive delivery routes for

senior management.

• Reviews on-line freight delivery schedules to ensure accuracy of data.
• Analyzes web-based data to ensure alignment with mainframe systems

The successful candidate must be proficient in MS Access as well as the rest of MS Office Suite.

They should also have exceptional analytical skills. This will be a number crunching position based

on projects in the Truckload Division.

8:00am to 5:00pm M-F

21.14+ (DOE)