Urgent requirement for Customer Service Representative

Position Details:

Job Title: Customer Service Representative

Location: Warrendale, PA

Duration: 6+ Months (Temp to hire)

Job Description:

• Receive and place telephone calls.

• Perform data entry and use software programs.

• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

• Must document all calls and evaluate each account to determine if further research is necessary.

• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Remarks

OVERTIME IS MANDATORY FOR POSITION!!! UPDATE - NO TESTING OR INTERVIEWS REQUIRED FOR THIS POSTING!

Will take 50-60 calls a day

There may be a possibility that they will be temp to hire. It will depend on performance and business need as the year progresses

Initial training is roughly 2 weeks and during this time it would be 9:30 am – 6:00 pm

Work schedule 9:00 am – 6:00 pm

High School Diploma

All your information will be kept confidential according to EEO guidelines.