Customer Service Rep

Job Title: Customer Service Rep

Location: Margate FL 33063

Duration: 3 months (May extend)

Position Schedule: 8:00 a.m. to 5:00 p.m. Monday to Friday

1. Spanish is required.
   

Description:

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.

• Identify and direct beneficiaries to the most appropriate, cost effective medical care.

• Processes request for authorization according.

• Fluent in English for both speaking and reading.

• Excellent communication skills.

• Commitment to offering quality service to internal and external customers.

• Ability to respond quickly and proactively to customer queries.

• Demonstrated teamwork through flexibility and reliability; superior customer service skills

• Ability to adapt to varied situation and exercise sound judgment.

• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.

• Call center experience may be required.

• Attention to detail.

• Proven ability to quickly learn new systems and processes.

Bilingual English-Spanish (reading and writing), Customer Service Skills, and medical office experience preferred.

All your information will be kept confidential according to EEO guidelines.