Job Description:

Permanent, part time 33.25 hours per week
Excellent benefits including salary packaging
Fitzroy location

About the Role

You will provide an effective & efficient communications service and information to all Hospital staff, external agencies and the general public

Hospital Switchboard operations – Ensure Calls are answered in an appropriate manner and all callers are treated in a polite and courteous manner
Demonstrate high levels of communication skills appropriate to Switchboard functions
Operation and management of Hospital Paging system
Receipt, management and coordination of all Emergency Codes
Provide accurate patient enquiry information
Collation, maintenance and dissemination of information relating to Doctors, Medical & After-hours rosters
Provide accurate information to Hospital staff in relation to on-call staff, clinical rosters and directory information

Classifications for this position will range from HS1 - HS17 ($58, 442 - $64,610 per annum pro rata)

Your Contribution

Experience in a health service environment is essential
Demonstrated high level communication and organisational skills
Strong computer literacy
Sound typing skills
Experience in a switchboard setting
Ability to participate as a member of a team in a dynamic work environment
Ability to prioritise workload and meet deadlines.
Must be self-directing and demonstrate initiative
A valid Nationally Coordinated Criminal History Check, or willing to obtain

What We Offer

A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged.
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging – Increase your take home pay!
In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

About the Telecommunications Team

St Vincent’s Switchboard is located within the Inpatient Services Building at Fitzroy and operates 24 hours 7 days per week. Switchboard Operators manage a nucleus of information for staff, patients, relatives and external agencies

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Closing Date:

5 June 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan