Patient Case Coordinator

Position Summary:

• Will be taking inbound calls from patients, doctor offices and pharmacies.
• Following a call script
• Excellent Communication skills both written and verbal
• Organized and Detailed
• Do not need background in Health Insurance but would be a plus.
• Outstanding Customer Service Skills
• Good Data Entry Skills

Job Description:

• Responsible for customer service and case management Answers basic clinical and program inquiries.
• Coordinates access to therapies through the patients' healthcare providers. Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counselling, nursing hotline, and support.
• Processes incoming enrollment forms for program. Follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, health care policy library, and state management.
• Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
• Performs related duties as assigned.
• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills Strong organizational skills; attention to detail
• Ability to proficiently use computer and standard office equipment
• Working knowledge of Microsoft Office Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
• Ability to resolve associate issues effectively and efficiently

only W2

All your information will be kept confidential according to EEO guidelines.