IVR Quality Analyst

Job Title: IVR Quality Analyst Location: Charlotte NC/ Minneapolis MN/ Chandler AZ/ Denver CO Duration: 6 months with possible extension

Job Description:

• IVR QA Resource
• Must have impeccable communication skills in both speaking and comprehending the IVR space
• Must have experience writing and executing scripts from QC
• Nuance VUI experience a plus
• Stocks/Brokerage experience – even if at a personal level – a plus
• Resources will create Test Scripts based on VUI documents created by the Business Analysts.
• The VUI (Visual User Interface) is a workflow map (word document) that outlines the IVR process. The document is several pages long, and most times there are several documents used within one Test Case. If you are looking for a new job, please call at your earliest convenience or refer a friend/ colleague.

**** W2 candidates only and NO C2C please 

Multiple locations:  Charlotte NC/ Minneapolis MN/ Chandler AZ/ Denver CO

For more information, Please contact

Jyoti Pandey

973-507-7568; jyoti.pandey(at)artechinfo.com