Night Auditor/ Relief Night Manager

Our Ambassador will:

• Oversee overnight front office operations — supervise late check-ins, early check-outs, and ensure smooth guest service during night hours.
• Complete night audit duties — reconcile finances, daily revenue, balance PMS reports, and prepare accurate financial summaries for relevant departments.
• Maintain security and safety — monitor the property overnight, manage emergencies, and ensure compliance with hotel policies and procedures.
• Handle guest needs promptly — manage wake-up calls, newspaper orders, room service, and special requests with professionalism and care.
• Support communication and reporting — compile and distribute night reports, update statistics, and communicate key information to morning teams.
• Supervise and assist staff — guide night porters and support other departments (Front Office, F&B, Housekeeping) as needed.
• Uphold standards and compliance — follow PCI, cash-handling, and liquor-licensing policies, maintaining guest confidentiality and brand standards.

• Full, clean New Zealand manual driver’s licence is a bonus (LCQ/Manager’s Certificate an advantage).
• Previous experience in a five-star or luxury hotel environment preferred, ideally with exposure to PMS Opera or Opera Cloud systems.
• Exceptional attention to detail and time management, maintaining a professional image through polished presentation and communication.
• Proactive, adaptable, and positive, able to thrive in a fast-paced environment while delivering genuine, guest-focused service.
• Flexible availability, including nights, weekends, and public holidays (night allowance paid at 1.25x between 12:00 am – 5:00 am).
• Committed to continuous learning and professional growth, showing enthusiasm for developing within the Sofitel brand.

• Learn your Way - Access to Dobeco so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program